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41.
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How Tesco used its clubcard programme to revive its brand and become a market leader [electronic resource] / Merlin Stone.

by Stone, Merlin, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online Availability: No items available :

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42.
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The helpfulness of user-generated product reviews [electronic resource] : a retailer's perspective / Yue Pan.

by Pan, Yue [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2013Online access: Click here to access online | Series Availability: No items available :

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43.
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Global account management [electronic resource] : what it is and what it isn't / George S. Yip.

by Yip, George S [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2014Online access: Click here to access online | Series Availability: No items available :

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44.
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The evolution of CRM [electronic resource] / Neil Woodcock and Merlin Stone.

by Woodcock, Neil [spk] | Stone, Merlin, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2014Other title: Evolution of customer relationship management.Online access: Click here to access online | Series Availability: No items available :

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45.
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Client-consultant interaction [electronic resource] : "outsider" status and ambiguity / Irene Skovgaard Smith.

by Skovgaard Smith, Irene [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online | Series Availability: No items available :

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46.
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The consulting project cycle [electronic resource] / Calvert Markham.

by Markham, Calvert [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online | Series Availability: No items available :

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47.
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Customer value discovery [electronic resource] / Sue McKnight.

by McKnight, Sue [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2012Online access: Click here to access online | Series Availability: No items available :

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48.
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Value based pricing on customer value [electronic resource] / Mike Wilkinson.

by Wilkinson, Mike [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Other title: Value based pricing pricing on customer value.Online access: Click here to access online | Series Availability: No items available :

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49.
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Challenge of value [electronic resource] : building customer value through understanding / Harry Macdivitt.

by Macdivitt, Harry [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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50.
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Understanding the link with Customer Relationship Management (CRM) [electronic resource] / Pravin Balaraman.

by Balaraman, Pravin [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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51.
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Developing a customer driven supply chain strategy [electronic resource] / Janet Godsell.

by Godsell, Janet [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2011Online access: Click here to access online | Series Availability: No items available :

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52.
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Laying the foundations for multi-channel marketing through CRM strategy [electronic resource] / Adrian Payne.

by Payne, Adrian [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Other title: Laying the foundations for multichannel marketing through customer relationship management strategy.Online access: Click here to access online | Series Availability: No items available :

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53.
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Managing retail customer relationships [electronic resource] / Merlin Stone.

by Stone, Merlin, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

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54.
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Data mining for customer relationship management [electronic resource] / Michael J. A. Berry.

by Berry, Michael J. A [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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55.
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Strategic customer management [electronic resource] : sales is a strategic issue / Nigel F. Piercy.

by Piercy, Nigel [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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56.
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Understanding the retail customer [electronic resource] / Jonathan Banks.

by Banks, Jonathan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

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57.
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Does the consumer trust you? [electronic resource] / Una McMahon-Beattie.

by McMahon-Beattie, Una [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

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