TUM Library catalog › Results of search for 'su:"Call center agents."'

	1.	No cover image available Speech technologies -- recognition and analytics [electronic resource] / Jonathan Wax. by Wax, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	2.	No cover image available Voice from the front-line [electronic resource] / Jeff Rose-Martland. by Rose-Martland, Jeff [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Primary constructs and fundamental misconceptions of the contact center industry as ascertained via frontline participation : or Agent evocateur .Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	3.	No cover image available Growing great contact center communicators [electronic resource] / Nick Drake-Knight. by Drake-Knight, Nick [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	4.	No cover image available Flexible working [electronic resource] / Jonathan Street. by Street, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	5.	No cover image available Engaging employees through high involvement work practices [electronic resource] / Alison M. Konrad. by Konrad, Alison M [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	6.	No cover image available Emotions on the telephone [electronic resource] / Cilla Mckay. by Mckay, Cilla [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	7.	No cover image available Don't ask customers what they want, ask your staff [electronic resource] / Jennifer Kirkby. by Kirkby, Jennifer [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	8.	No cover image available Competitive contact in the future [electronic resource] / Rufus Grig. by Grig, Rufus [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Shooting cows : received wisdom is not always wise.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	9.	No cover image available Achieving sustainable service improvement in contact centers [electronic resource] / Jonathan Donovan. by Donovan, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	10.	No cover image available The human side of contact centers [electronic resource] : work design and human resource practices / David Holman. by Holman, David (David J.) [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	11.	No cover image available From agent to expert [electronic resource] / Jo Cheesman. by Cheesman, Jo [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	12.	No cover image available From agent to expert [electronic resource] : the future of the contact center advisor / Nicola Millard. by Millard, Nicola [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Future of the contact center advisor.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	13.	No cover image available Wellbeing [electronic resource] / Maria Bourke. by Bourke, Maria [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	14.	No cover image available Delivering public service [electronic resource] : turning public service into customer service / Pauline Smith. by Smith, Pauline [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Delivering public services.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	15.	No cover image available The call and contact centre trainer as change agent [electronic resource] / Steve Shellabear. by Shellabear, Steve [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Call and contact center trainer as change agent.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	16.	No cover image available Understanding the generation gap [electronic resource] / Graeme Codrington. by Codrington, Graeme [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	17.	No cover image available Performance management -- an art and a science [electronic resource] / Steve Shellabear. by Shellabear, Steve [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	18.	No cover image available SMS: customer leading or customer led? [electronic resource] / Amanda Crank. by Crank, Amanda [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	19.	No cover image available Plan & deliver [electronic resource] / Steve Pink. by Pink, Steve [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Other title: Plan and deliver.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	20.	No cover image available Harnessing energy [electronic resource] / Fiona Cameron. by Cameron, Fiona [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)

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