Understanding the generation gap [electronic resource] / Graeme Codrington.
Material type: FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2010Description: 1 online resource (1 streaming video file (58 min.) : color, sound)Subject(s): Call center agents | Call centers -- Management | Conflict of generationsOnline resources: Click here to access online | SeriesAnimated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Why younger and older people see the world so differently -- How the era in which we are born shapes our worldview and expectations of the workplace -- How to sell more effectively to people from different generations -- How to manage and lead older and younger people -- Improving productivity of multigenerational teams.
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Mode of access: World Wide Web.