Speech technologies -- recognition and analytics [electronic resource] / Jonathan Wax.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (39 min.) : color, sound)Subject(s): Call center agents | Call centers -- Management | Customer services -- ManagementOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Contact center challenges -- Speech: the options -- Current deployments -- Technology -- Applications -- Contact center analytics -- Elements of a sustainable solution -- Call driver analysis -- Customer success stories.
Access restricted to subscribers.
Mode of access: World Wide Web.