Flexible working [electronic resource] / Jonathan Street.
Material type: FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (39 min.) : color, sound)Subject(s): Call center agents | Call centers -- Management | Customer services -- Management | Hours of laborOnline resources: Click here to access online | SeriesAnimated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: What do we mean by flexible working? -- Legislation -- Approaches to flexible working -- Home working -- Annualized hours -- Job sharing -- Shift ranging -- Matching approaches to business demands.
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Mode of access: World Wide Web.