TUM Library catalog › Results of search for 'ccl=su:"Customer services"'

	1.	Service Strategy: Management Moves For Customer Results by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow Pearson Education Lt 2004Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.H633 2004 (1). Place hold Log in to add tags Add to cart (remove)
	2.	Customer Loyalty And Success by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Macmillan Press 1995Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.T513 1995 (1). Place hold Log in to add tags Add to cart (remove)
	3.	Customer Mania by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Harper Collins 2005Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.B526 2004 (1). Place hold Log in to add tags Add to cart (remove)
	4.	Excellence in managing worldwide customer relationships / Thomas A. Cook. by Cook, Thomas A, 1953 [author.]. Material type: Text; Literary form: Not fiction Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available : Log in to add tags Add to cart (remove)
	5.	No cover image available Omni-channel operations [electronic resource] : what operations and supply chain managers should know and why they should care / Peter Atorough. by Atorough, Peter [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online Availability: No items available : Log in to add tags Add to cart (remove)
	6.	No cover image available Service operations strategies [electronic resource] / Rich Metters. by Metters, Richard, 1960- [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2012Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	7.	No cover image available Speech technologies -- recognition and analytics [electronic resource] / Jonathan Wax. by Wax, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	8.	No cover image available Voice from the front-line [electronic resource] / Jeff Rose-Martland. by Rose-Martland, Jeff [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Primary constructs and fundamental misconceptions of the contact center industry as ascertained via frontline participation : or Agent evocateur .Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	9.	No cover image available People and performance [electronic resource] / Penny Tamkin. by Tamkin, Penny [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	10.	No cover image available Growing great contact center communicators [electronic resource] / Nick Drake-Knight. by Drake-Knight, Nick [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	11.	No cover image available Flexible working [electronic resource] / Jonathan Street. by Street, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	12.	No cover image available Engaging employees through high involvement work practices [electronic resource] / Alison M. Konrad. by Konrad, Alison M [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	13.	No cover image available Employee engagement [electronic resource] / Jonathan Donovan. by Donovan, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	14.	No cover image available Emotions on the telephone [electronic resource] / Cilla Mckay. by Mckay, Cilla [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	15.	No cover image available Don't ask customers what they want, ask your staff [electronic resource] / Jennifer Kirkby. by Kirkby, Jennifer [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	16.	No cover image available Competitive contact in the future [electronic resource] / Rufus Grig. by Grig, Rufus [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Shooting cows : received wisdom is not always wise.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	17.	No cover image available Achieving sustainable service improvement in contact centers [electronic resource] / Jonathan Donovan. by Donovan, Jonathan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	18.	No cover image available From agent to expert [electronic resource] / Jo Cheesman. by Cheesman, Jo [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	19.	No cover image available From agent to expert [electronic resource] : the future of the contact center advisor / Nicola Millard. by Millard, Nicola [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Future of the contact center advisor.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	20.	No cover image available Wellbeing [electronic resource] / Maria Bourke. by Bourke, Maria [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)

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