Service operations strategies [electronic resource] / Rich Metters.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Operations strategy: Publisher: London : Henry Stewart Talks, 2012Description: 1 online resource (1 streaming video file (47 min.) : color, sound)Subject(s): Business logistics | Customer services -- Management | Strategic planningOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Characteristics of services -- Strategic service vision -- De-coupling services -- Strategies of cost, flexibility, speed and quality -- Back-office de-coupling strategies.
Access restricted to subscribers.
Mode of access: World Wide Web.