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21.
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Challenge of value [electronic resource] : building customer value through understanding / Harry Macdivitt.

by Macdivitt, Harry [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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22.
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Value based selling [electronic resource] / Alan Melkman.

by Melkman, Alan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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23.
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The value proposition [electronic resource] / Bill Donaldson.

by Donaldson, Bill, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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24.
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Competitive rationality, the marketing concept and marketing strategy [electronic resource] / Leyland Pitt.

by Pitt, Leyland F [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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25.
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The voice of the customer [electronic resource] / Alan Dutka.

by Dutka, Alan F [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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26.
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Satisfaction's consequences [electronic resource] / Robert East.

by East, Robert, 1940- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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27.
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Managerial responses to customer measurement [electronic resource] / Robert Shaw.

by Shaw, Robert, 1950- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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28.
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Customer value analysis for product positioning & value-based pricing [electronic resource] : creating value for customers and profitable growth for your business / Bradley Gale.

by Gale, Bradley T [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Other title: Customer value analysis for product positioning and value-based pricing; creating value for customers and profitable growth for your business.Online access: Click here to access online | Series Availability: No items available :

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29.
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Customer satisfaction/dissatisfaction with a brief introduction to loyalty [electronic resource] / Richard L. Oliver.

by Oliver, Richard L [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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30.
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[Customer experience tracking] [electronic resource] / Lynne McClymont.

by McClymont, Lynne [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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31.
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Corporate reputation and responsibility tracking, and disaster recovery [electronic resource] / Sandra Macleod, Nigel Middlemiss.

by Macleod, Sandra [spk] | Middlemiss, N. M. G. (Nigel M. G.) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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32.
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Customer experience and web design [electronic resource] / Catriona Campbell.

by Campbell, Catriona [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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33.
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Consumer behaviour [electronic resource] / Ruth Rettie.

by Rettie, Ruth [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Other title: Consumer behavior.Online access: Click here to access online | Series Availability: No items available :

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34.
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How do consumers perceive value and price [electronic resource] : understanding value-based pricing / Irene Ng.

by Ng, Irene C. L [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

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