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1.
Customer centred transformation at E.ON [electronic resource] / Brendan Leece.

by Leece, Brendan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2018Online access: Click here to access online Availability: No items available :

2.
Managing customer service [electronic resource] / David Grant.

by Grant, David B. (David Bruce) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

3.
Customer value assessment for value-based pricing [electronic resource] : developing successful product strategies / Bradley T. Gale.

by Gale, Bradley T [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2011Online access: Click here to access online | Series Availability: No items available :

4.
Technology [electronic resource] / David Polinchok.

by Polinchok, David [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

5.
How to connect the brand to the customer [electronic resource] / Richard Michon.

by Michon, Richard [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

6.
Healthcare Value Proposition : Creating a Culture of Excellence in Patient Experience.

by Omachonu, Vincent K.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Milton : Productivity Press, 2018Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

7.
Caterpillar [electronic resource] : a service brand for customer peace of mind / Keith Goffin.

by Goffin, Keith [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2017Online access: Click here to access online Availability: No items available :

8.
Philosophy, framework and management tools to ensure a needs led approach to nonprofit/voluntary organization work [electronic resource] / Ian Bruce.

by Bruce, Ian (Ian W.) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

9.
Emotions on the telephone [electronic resource] / Cilla Mckay.

by Mckay, Cilla [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

10.
From agent to expert [electronic resource] : the future of the contact center advisor / Nicola Millard.

by Millard, Nicola [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Future of the contact center advisor.Online access: Click here to access online | Series Availability: No items available :

11.
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1st.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

12.
Agile sales : delivering customer journeys of value and delight / authored by Brad Jeavons ; edited by Emily Jeavons.

by Jeavons, Brad [author.] | Jeavons, Emily [editor.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: New York, NY : Routledge, 2020Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

13.
Advances in business, management and entrepreneurship : proceedings of the 3rd Global Conference on Business, Management and Entrepreneurship (GC-BME 3), Bandung, Indonesia, 8 August 2018 / editors, Ratih Hurriyati, Benny Tjahjono, Ikuro Yamamoto, Agus Rahayu, Ade Gafar Abdullah & Ari Arifin Danuwijaya.

by Global Conference on Business, Management and Entrepreneurship (3rd : 2018 : Bandung, Indonesia) | Tjahjono, Benny | Yamamoto, Ikuro, 1946- | Rahayu, Agus | Abdullah, Ade Gafar, 1972- | Arifin Danuwijaya, Ari.

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Boca Raton : CRC Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

14.
Social media marketing [electronic resource] / Simone Kurtzke.

by Kurtzke, Simone [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2016Online access: Click here to access online Availability: No items available :

15.
DVLA -- one of the UK's biggest online retailers [electronic resource] : a multi-channel story / Andrew Rhodes.

by Rhodes, Andrew [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Other title: Driver & Vehicle Licensing Agency - one of the United Kingdom's biggest online retailers : a multichannel story | Driver and Vehicle Licensing Agency - one of the United Kingdom's biggest online retailers : a multichannel story.Online access: Click here to access online | Series Availability: No items available :

16.
Switching banks [electronic resource] : gone but not forgotten / Ron Garland, Gavin Lees, Malcolm Wright.

by Garland, Ron, 1948- [spk] | Lees, Gavin [spk] | Wright, Malcolm, 1963- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

17.
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019 / edited by Grisna Anggadwita & Erni Martini, Telkom University, Bandung, Indonesia.

by International Conference on Sustainable Collaboration in Business, Information and Innovation (2019 : Bandung, Indonesia) | Anggadwita, Grisna [editor.] | Martini, Erni [editor.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction ; Audience: Adult; Publisher: London : Routledge, Taylor & Francis Group, 2020Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

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19.
Branding through experiential marketing [electronic resource] : launch of "National Geographic" in an emerging country / Nükhet Vardar.

by Vardar, Nükhet, 1961- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2020Online access: Click here to access online Availability: No items available :

20.
CivilisedBank [electronic resource] : traditional SME relationship banking, reinvented / Will Beeson.

by Beeson, Will [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2016Online access: Click here to access online Availability: No items available :

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