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1.
Excellence in managing worldwide customer relationships / Thomas A. Cook.

by Cook, Thomas A, 1953 [author.].

Material type: Text Text; Literary form: Not fiction Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available :

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2.
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1st.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

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3.
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Caterpillar [electronic resource] : a service brand for customer peace of mind / Keith Goffin.

by Goffin, Keith [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2017Online access: Click here to access online Availability: No items available :

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4.
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Customer centred transformation at E.ON [electronic resource] / Brendan Leece.

by Leece, Brendan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2018Online access: Click here to access online Availability: No items available :

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5.
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Quality assessments versus customer generated review [electronic resource] / Heather Lishman.

by Lishman, Heather [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online | Series Availability: No items available :

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6.
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Tourism is a people business [electronic resource] / Rick Turner.

by Turner, Rick [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online | Series Availability: No items available :

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7.
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How Tesco used its clubcard programme to revive its brand and become a market leader [electronic resource] / Merlin Stone.

by Stone, Merlin, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online Availability: No items available :

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8.
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The helpfulness of user-generated product reviews [electronic resource] : a retailer's perspective / Yue Pan.

by Pan, Yue [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2013Online access: Click here to access online | Series Availability: No items available :

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9.
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Value based pricing on customer value [electronic resource] / Mike Wilkinson.

by Wilkinson, Mike [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Other title: Value based pricing pricing on customer value.Online access: Click here to access online | Series Availability: No items available :

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10.
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Challenge of value [electronic resource] : building customer value through understanding / Harry Macdivitt.

by Macdivitt, Harry [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

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