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4501.
The human side of contact centers [electronic resource] : work design and human resource practices / David Holman.

by Holman, David (David J.) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4502.
From agent to expert [electronic resource] / Jo Cheesman.

by Cheesman, Jo [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4503.
Contact center technology [electronic resource] / Bill Durr.

by Durr, William [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4504.
From agent to expert [electronic resource] : the future of the contact center advisor / Nicola Millard.

by Millard, Nicola [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Future of the contact center advisor.Online access: Click here to access online | Series Availability: No items available :

4505.
Writing radio ads [electronic resource] : there's more to it than meets the ear / Tony Hertz.

by Hertz, Tony [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Writing radio ads : there is more to it than meets the ear!.Online access: Click here to access online | Series Availability: No items available :

4506.
Data preparation [electronic resource] / Dorian Pyle.

by Pyle, Dorian [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4507.
A convergence model for change [electronic resource] / Colin A. Carnall.

by Carnall, C. A. (Colin A.) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4508.
Building change through executive development interventions [electronic resource] / Phil Dover.

by Dover, Philip A. (Philip Arthur) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4509.
Models for strategic change [electronic resource] : an overview from strategic management (case example : Marks & Spencer) / David C. Wilson.

by Wilson, David C. (David Charles), 1951- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4510.
Making M&A's successful [electronic resource] : a systematic approach to addressing a significant corporate change challenge / Richard M. DiGeorgio.

by DiGeorgio, Richard M [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Making mergers & acquisitions successful | Making mergers and acquisitions successful.Online access: Click here to access online | Series Availability: No items available :

4511.
Which digital marketing formats work? [electronic resource] / Val-Pierre Genton.

by Genton, Val-Pierre [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4512.
Organized crime in Russia and Eastern Europe [electronic resource] : from rhetoric to reality / Patricia Rawlinson.

by Rawlinson, Patricia [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4513.
Who will direct your actors? [electronic resource] : the truth about radio direction / Martin Sims.

by Sims, Martin [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4514.
What is radio good for? [electronic resource] : strategic roles for radio in the mix / Andrew Ingram.

by Ingram, Andrew [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4515.
Volatility [electronic resource] / George A. Christodoulakis.

by Christodoulakis, George A [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2007Online access: Click here to access online | Series Availability: No items available :

4516.
The voice of the customer [electronic resource] / Alan Dutka.

by Dutka, Alan F [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4517.
VaR when volatility is changing [electronic resource] / Elizabeth Sheedy.

by Sheedy, Elizabeth [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

4518.
Validation techniques II [electronic resource] : discriminatory power and calibration / Dirk Tasche.

by Tasche, Dirk [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2007Online access: Click here to access online | Series Availability: No items available :

4519.
Validation techniques I [electronic resource] : regulatory and statistical background / Dirk Tasche.

by Tasche, Dirk [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2007Online access: Click here to access online | Series Availability: No items available :

4520.
Utility theory and mean variance [electronic resource] / Norvald Instefjord.

by Instefjord, Norvald [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2007Online access: Click here to access online | Series Availability: No items available :

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