TUM Library catalog › Results of search for 'su:"Customer services"'

	1.	Calming Upset Customers by Morgan L Rebecca. Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: Canada Crisp 2007Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5 .M666 2003 (1). Place hold Log in to add tags Add to cart (remove)
	2.	Building Quality Service; With Competency-Based Human Resource Management by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: Ausralia Butterworth 1994Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5 .V354 1994 (1). Place hold Log in to add tags Add to cart (remove)
	3.	Customer Is King: How To Exceed There Expectations by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Virgin Books 2002Availability: Items available for loan: TUM Main CampusCall number: JHF 5415.5.C7 (1). Place hold Log in to add tags Add to cart (remove)
	4.	Service Strategy: Management Moves For Customer Results by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow Pearson Education Lt 2004Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.H633 2004 (1). Place hold Log in to add tags Add to cart (remove)
	5.	Customer Loyalty And Success by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Macmillan Press 1995Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.T513 1995 (1). Place hold Log in to add tags Add to cart (remove)
	6.	Customer Mania by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Harper Collins 2005Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.B526 2004 (1). Place hold Log in to add tags Add to cart (remove)
	7.	No cover image available Quis 6 Pursuing Service Excellence: Practices And Insights by Brown, Stephen W. Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.S34 (1). Place hold Log in to add tags Add to cart (remove)
	8.	Customer Care: Strategy For The 90S by . Edition: 0Material type: Text; Format: print ; Literary form: Not fiction Publisher: London Stanley Thornes 1995Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5.C37 1994 (1). Place hold Log in to add tags Add to cart (remove)
	9.	Services Marketing: Integrating customer focus across the firm. by Zeithaml, Valarie A. Edition: 5th ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York: McGraw - Hill, 2009. Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5 .Z45 2009 (1). Place hold Log in to add tags Add to cart (remove)
	10.	No cover image available Customer winback: how to recapture lost customers-and keep them loyal by Griffin, Jill. Material type: Text; Format: print ; Literary form: Not fiction Publisher: San Francisco ; Jossey-Bass ; 2001Availability: Items available for loan: TUM Main CampusCall number: HF 5415.5 G753 2001 (1). Place hold Log in to add tags Add to cart (remove)
	11.	Excellence in managing worldwide customer relationships / Thomas A. Cook. by Cook, Thomas A, 1953 [author.]. Material type: Text; Literary form: Not fiction Publisher: Boca Raton : Taylor & Francis Group, [2017]Copyright date: ©2017Online access: Click here to view. Availability: No items available : Log in to add tags Add to cart (remove)
	12.	No cover image available Competitive advantage [electronic resource] : part 2 / Robert M. Grant. by Grant, Robert M, 1948- [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2022Other title: Competitive advantage 2.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	13.	No cover image available Supply chain management [electronic resource] : customer service and quality / Darren Prokop. by Prokop, Darren [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2020Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	14.	No cover image available Innovation [electronic resource] : inputs, outputs, and the measurement problem / Mark Powell. by Powell, Mark (Business consultant) [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2020Online access: Click here to access online Availability: No items available : Log in to add tags Add to cart (remove)
	15.	No cover image available One Aldwych, London [electronic resource] : combining sustainability with luxury / Andrea Nicholas. by Nicholas, Andrea [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2017Online access: Click here to access online Availability: No items available : Log in to add tags Add to cart (remove)
	16.	No cover image available Customer centred transformation at E.ON [electronic resource] / Brendan Leece. by Leece, Brendan [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2018Online access: Click here to access online Availability: No items available : Log in to add tags Add to cart (remove)
	17.	No cover image available Tourism is a people business [electronic resource] / Rick Turner. by Turner, Rick [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	18.	No cover image available The structure of global management consulting firms [electronic resource] / Mehdi Boussebaa. by Boussebaa, Mehdi [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2015Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	19.	No cover image available Consulting knowledge and its management [electronic resource] / Andreas Werr. by Werr, Andreas [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2016Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	20.	No cover image available CivilisedBank [electronic resource] : traditional SME relationship banking, reinvented / Will Beeson. by Beeson, Will [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2016Online access: Click here to access online Availability: No items available : Log in to add tags Add to cart (remove)

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