Innovation [electronic resource] : inputs, outputs, and the measurement problem / Mark Powell.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection: Publisher: London : Henry Stewart Talks, 2020Description: 1 online resource (1 streaming video file (3 min.) : color, sound)Subject(s): Zappos.com (Firm) -- Customer services | Creative ability in business | Organizational effectiveness -- Measurement | Success in business -- Case studiesOnline resources: Click here to access online Summary: This case study illustrates the limits organization inadvertently place on innovation by emphasizing utilization measurements.
Animated audio-visual presentation with synchronized narration.
Bite-size case study extracted from the talk: The director as innovator.
Title from title frames.
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This case study illustrates the limits organization inadvertently place on innovation by emphasizing utilization measurements.
Mode of access: World Wide Web.