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1.
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Services Marketing; Intergrated Customer Service Across The Firm

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York ; Mgrawhill ; 2003Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5.Z45 2003 (1).

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2.
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Services Marketing; Intergrated Customer Service Across The Firm

by .

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York Mgrawhill 2003Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5.Z45 2003 (1).

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3.
Services Marketing : Intergrating Customer Focus

by Mary Jo Bitner.

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Mc Graw-Hill 2003Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5.Z45 2003 (1).

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4.
Services Marketing: Intergrating Customer Focus Accross The Firm

by Mary Jo Bitner.

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston Irwin Mcgrawhill 2000Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5.245 2000 (1).

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5.
Services Marketing: Integrating customer focus across the firm.

by Zeithaml, Valarie A.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York: McGraw - Hill, 2009. Availability: Items available for loan: TUM Main CampusCall number: HD 9980.5 .Z45 2009 (1).

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6.
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Services marketing [electronic resource] / Adrian Palmer.

by Palmer, Adrian [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2012Online access: Click here to access online | Series Availability: No items available :

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