Delivering public service [electronic resource] : turning public service into customer service / Pauline Smith.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (32 min.) : color, sound)Other title: Delivering public servicesSubject(s): Call center agents | Call centers -- Management | Customer services -- Management | Public administrationOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Comparison between the public and private sector -- A quick look at delivering standards in the police service -- Public sector service delivery -- Transformational service agreement for the public sector -- Global performance comparisons.
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Mode of access: World Wide Web.