Smith, Pauline,
Delivering public service turning public service into customer service / [electronic resource] : Delivering public services Pauline Smith. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (32 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Comparison between the public and private sector -- A quick look at delivering standards in the police service -- Public sector service delivery -- Transformational service agreement for the public sector -- Global performance comparisons.
Access restricted to subscribers.
Mode of access: World Wide Web.
1905 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.
Public administration.
Delivering public service turning public service into customer service / [electronic resource] : Delivering public services Pauline Smith. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (32 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Comparison between the public and private sector -- A quick look at delivering standards in the police service -- Public sector service delivery -- Transformational service agreement for the public sector -- Global performance comparisons.
Access restricted to subscribers.
Mode of access: World Wide Web.
1905 Henry Stewart Talks
Call center agents.
Call centers--Management.
Customer services--Management.
Public administration.