| 000 -LEADER |
|---|
| fixed length control field |
00489nam a2200157Ia 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
40410 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150525s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071263931 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zeithaml, Valarie A. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Services Marketing: Integrating customer focus across the firm. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New York: McGraw - Hill, 2009. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxviii,708p.:ill. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes Index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
service industries--Marketing. |
| Topical term following geographic name as entry element |
Customer services. |
| Location of event |
Marketing. |
