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1.
What Customers Like About You

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London ; Nicholas Brealey ; 1999Availability: Items available for loan: TUM Main CampusCall number: HF 5415.525.F73 (1).

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2.
What Customers Like About You

by .

Edition: 0Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London Nicholas Brealey 1999Availability: Items available for loan: TUM Main CampusCall number: HF 5415.525.F73 (1).

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3.
Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafrenière.

by Lafrenière, Daniel [author.].

Edition: 1st.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: New York : Productivity Press, 2019Online access: Taylor & Francis | OCLC metadata license agreement Availability: No items available :

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4.
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Johnson & Johnson and Union Carbide [electronic resource] : how to leverage a strong brand to retain trust / Robert F. Lauterborn.

by Lauterborn, Robert F [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2017Online access: Click here to access online Availability: No items available :

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5.
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Harley Davidson [electronic resource] : creating experience from strategy / Robert Grant.

by Grant, Robert M, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2018Online access: Click here to access online Availability: No items available :

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6.
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Customer centred transformation at E.ON [electronic resource] / Brendan Leece.

by Leece, Brendan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2018Online access: Click here to access online Availability: No items available :

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7.
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How Tesco used its clubcard programme to revive its brand and become a market leader [electronic resource] / Merlin Stone.

by Stone, Merlin, 1948- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online Availability: No items available :

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8.
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The voice of the customer [electronic resource] / Alan Dutka.

by Dutka, Alan F [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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9.
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Satisfaction's consequences [electronic resource] / Robert East.

by East, Robert, 1940- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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10.
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Managerial responses to customer measurement [electronic resource] / Robert Shaw.

by Shaw, Robert, 1950- [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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11.
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Customer value analysis for product positioning & value-based pricing [electronic resource] : creating value for customers and profitable growth for your business / Bradley Gale.

by Gale, Bradley T [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Other title: Customer value analysis for product positioning and value-based pricing; creating value for customers and profitable growth for your business.Online access: Click here to access online | Series Availability: No items available :

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12.
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Customer satisfaction/dissatisfaction with a brief introduction to loyalty [electronic resource] / Richard L. Oliver.

by Oliver, Richard L [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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13.
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[Customer experience tracking] [electronic resource] / Lynne McClymont.

by McClymont, Lynne [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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14.
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Corporate reputation and responsibility tracking, and disaster recovery [electronic resource] / Sandra Macleod, Nigel Middlemiss.

by Macleod, Sandra [spk] | Middlemiss, N. M. G. (Nigel M. G.) [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2008Online access: Click here to access online | Series Availability: No items available :

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