Handling complaints from your team members [electronic resource] / Catherine Mattice Zundel.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Art and practice of first level management: Publisher: London : Henry Stewart Talks, 2017Description: 1 online resource (1 streaming video file (16 min.) : color, sound)Subject(s): Conflict management | Employees -- Coaching of | Grievance procedures | Personnel management | Problem employees -- Case studies | Psychology, Industrial | Supervision of employees | Teams in the workplaceOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Tips to be proactive -- How to handle a complaint -- Coaching employees -- Case studies of workplace complaints.
Access restricted to subscribers.
Mode of access: World Wide Web.