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1.
Achieving sustainable service improvement in contact centers [electronic resource] / Jonathan Donovan.

by Donovan, Jonathan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

2.
Performance management -- an art and a science [electronic resource] / Steve Shellabear.

by Shellabear, Steve [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2010Online access: Click here to access online | Series Availability: No items available :

3.
Preventing agent burnout [electronic resource] / Francoise Tourniaire.

by Tourniaire, Francoise [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

4.
Performance metrics to sustain peak performance [electronic resource] / Jonathan Wilson.

by Wilson, Jonathan [spk].

Material type: Film Film; Format: electronic available online remote; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online | Series Availability: No items available :

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