Preventing agent burnout [electronic resource] / Francoise Tourniaire.
Material type: FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (58 min.) : color, sound)Subject(s): Call center agents | Call centers -- Management | Performance -- ManagementOnline resources: Click here to access online | SeriesAnimated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Why burnout is a problem in support organizations -- Causes of burnout -- Proactive hiring and managing techniques to minimize burnout -- Practical techniques to handle burned out employees.
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Mode of access: World Wide Web.