People and performance [electronic resource] / Penny Tamkin.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (31 min.) : color, sound)Subject(s): Customer services -- Management | Industrial efficiency | PerformanceOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Underpinning theory -- What is human capital? -- Intellectual capital -- Labor productivity and training -- Contingent HR -- The service profit chain -- Management and leadership -- The organizational dilemma -- The capability value chain -- Size of effect -- Top 12 measures.
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Mode of access: World Wide Web.