Performance management -- an art and a science [electronic resource] / Steve Shellabear.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Contact center management: Publisher: London : Henry Stewart Talks, 2010Description: 1 online resource (1 streaming video file (22 min.) : color, sound)Subject(s): Call center agents | Call centers -- Management | Performance -- ManagementOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Defining the ideal performance management system -- The historical legacy of scientific management -- Practical guidelines for set up -- Managerial skills for implementation -- Dispelling common misconceptions -Generating staff engagement -Summary of learning aims.
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Mode of access: World Wide Web.