Shellabear, Steve,
Performance management -- an art and a science [electronic resource] / Steve Shellabear. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (22 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Defining the ideal performance management system -- The historical legacy of scientific management -- Practical guidelines for set up -- Managerial skills for implementation -- Dispelling common misconceptions -Generating staff engagement -Summary of learning aims.
Access restricted to subscribers.
Mode of access: World Wide Web.
2557 Henry Stewart Talks
Call center agents.
Call centers--Management.
Performance--Management.
Performance management -- an art and a science [electronic resource] / Steve Shellabear. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (22 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Defining the ideal performance management system -- The historical legacy of scientific management -- Practical guidelines for set up -- Managerial skills for implementation -- Dispelling common misconceptions -Generating staff engagement -Summary of learning aims.
Access restricted to subscribers.
Mode of access: World Wide Web.
2557 Henry Stewart Talks
Call center agents.
Call centers--Management.
Performance--Management.