Tourism is a people business [electronic resource] / Rick Turner.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection. Tourism marketing: Publisher: London : Henry Stewart Talks, 2015Description: 1 online resource (1 streaming video file (37 min.) : color, sound)Subject(s): Consumer satisfaction | Customer relations | Employee motivation | Employees -- Attitudes | Organizational effectiveness | Tourism -- Customer services | Tourism -- Marketing | Tourism -- Personnel managementOnline resources: Click here to access online | Series Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Why bother giving great service -- Keys to the greatest work places -- Moments of truth -- Kaizen -- Customer service awards -- Value of customers -- The 4-minute rule -- The Es.
Access restricted to subscribers.
Mode of access: World Wide Web.