The Nordstrom way to customer service excellence [electronic resource] / Robert Spector.
Material type: FilmSeries: Henry Stewart talksBusiness & management collection. Retail marketing: Publisher: London : Henry Stewart Talks, 2009Description: 1 online resource (1 streaming video file (36 min.) : color, sound)Subject(s): Nordstrom (Firm) -- Management | Department stores -- United States -- Management | Marketing | Retail tradeOnline resources: Click here to access online | SeriesAnimated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: An examination of how the Nordstrom department store established and maintains its superior customer service -- A history of this century-old business -- A review of specific management principles.
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Mode of access: World Wide Web.