Spector, Robert, 1947-
The Nordstrom way to customer service excellence [electronic resource] / Robert Spector. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (36 min.) : color, sound). - Retail marketing : the marketing issues facing a fast-changing sector, 2056-4570 . - Henry Stewart talks. Business & management collection. Retail marketing. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: An examination of how the Nordstrom department store established and maintains its superior customer service -- A history of this century-old business -- A review of specific management principles.
Access restricted to subscribers.
Mode of access: World Wide Web.
2017 Henry Stewart Talks
Nordstrom (Firm)--Management.
Department stores--Management.--United States
Marketing.
Retail trade.
The Nordstrom way to customer service excellence [electronic resource] / Robert Spector. - London : Henry Stewart Talks, 2009. - 1 online resource (1 streaming video file (36 min.) : color, sound). - Retail marketing : the marketing issues facing a fast-changing sector, 2056-4570 . - Henry Stewart talks. Business & management collection. Retail marketing. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: An examination of how the Nordstrom department store established and maintains its superior customer service -- A history of this century-old business -- A review of specific management principles.
Access restricted to subscribers.
Mode of access: World Wide Web.
2017 Henry Stewart Talks
Nordstrom (Firm)--Management.
Department stores--Management.--United States
Marketing.
Retail trade.