Managing customer service [electronic resource] / David Grant.
Material type: FilmSeries: Henry Stewart talksBusiness & management collection. Supply chain management: Publisher: London : Henry Stewart Talks, 2010Description: 1 online resource (1 streaming video file (25 min.) : color, sound)Subject(s): Business logistics | Customer servicesOnline resources: Click here to access online | SeriesAnimated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model.
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Mode of access: World Wide Web.