Grant, David B.
Managing customer service [electronic resource] / David Grant. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (25 min.) : color, sound). - Supply chain management : delivering more value at less cost, 2056-4570 . - Henry Stewart talks. Business & management collection. Supply chain management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model.
Access restricted to subscribers.
Mode of access: World Wide Web.
2675 Henry Stewart Talks
Business logistics.
Customer services.
Managing customer service [electronic resource] / David Grant. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (25 min.) : color, sound). - Supply chain management : delivering more value at less cost, 2056-4570 . - Henry Stewart talks. Business & management collection. Supply chain management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Concepts of customer service -- A satisfied customer: the common denominator between marketing and logistics -- Customer service measurement and metrics -- Eight criteria for a good customer service metric -- Logistics and marketing -- Logistics activities are services -- Logistics customer service and quality strategies -- A logistics service quality model.
Access restricted to subscribers.
Mode of access: World Wide Web.
2675 Henry Stewart Talks
Business logistics.
Customer services.