Simulchanneling in banking [electronic resource] / John Ginovsky.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection: Publisher: London : Henry Stewart Talks, 2016Description: 1 online resource (1 streaming video file (15 min.) : color, sound)Subject(s): Banks and banking -- Customer services | Banks and banking -- Information technology | Banks and banking -- Technological innovations | Banks and banking, Mobile | Consumer behavior | Consumers' preferences | Customer relations | Internet bankingOnline resources: Click here to access online Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Customer expectations -- Traditional channels -- Multichannel -- Simulchannel -- Mobile banking -- Customer service combined with digital technology.
Access restricted to subscribers.
Mode of access: World Wide Web.