How to respond to a crisis [electronic resource] : the importance of communication in the cases of Exxon and BP / Andrew MacLeod.
Material type:
FilmSeries: Henry Stewart talksBusiness & management collection: Publisher: London : Henry Stewart Talks, 2019Description: 1 online resource (1 streaming video file (3 min.) : color, sound)Subject(s): BP Deepwater Horizon Explosion and Oil Spill, 2010 | Communication in crisis management -- Case studies | Corporate image | Exxon Valdez Oil Spill, Alaska, 1989 | Mass media -- Management | Oil spills -- Management | Public relations -- ManagementOnline resources: Click here to access online Summary: This case study examines Exxon's response to the oil spill of 1989 to explore the importance of communications in times of crisis.
Animated audio-visual presentation with synchronized narration.
Bite-size case study extracted from the talk: The impact of communication on human behaviour in times of crisis.
Title from title frames.
Access restricted to subscribers.
This case study examines Exxon's response to the oil spill of 1989 to explore the importance of communications in times of crisis.
Mode of access: World Wide Web.