Customer Relationship Management: Concepts and Technologies

By: Buttle, FrancisMaterial type: TextTextPublisher: Oxford ; Butterworth-Heinemann ; 2009Edition: 2nd edDescription: xxi;500p;ill;(some col) 26 cmISBN: 9781856175227Subject(s): Customer Relationship--ManagementLOC classification: HF 5415.5 .B88 2009
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includes index

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