TUM Library catalog › Results of search for 'ccl=su:"Customer Services Management"'

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	21.	No cover image available Delivering public service [electronic resource] : turning public service into customer service / Pauline Smith. by Smith, Pauline [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Other title: Delivering public services.Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	22.	No cover image available The dynamics of the hotel customer [electronic resource] / Pamela Carvell. by Carvell, Pamela [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)
	23.	No cover image available Systems thinking for service centers [electronic resource] / John Seddon. by Seddon, John [spk]. Material type: Film; Format: electronic available online ; Type of visual material: videorecording Publisher: London : Henry Stewart Talks, 2009Online access: Click here to access online \| Series Availability: No items available : Log in to add tags Add to cart (remove)