Systems thinking for service centers [electronic resource] / John Seddon.
Material type:![Film](/opac-tmpl/lib/famfamfam/VM.png)
Animated audio-visual presentation with synchronized narration.
Title from title frames.
Contents: Systems thinking for service centers -- The present style of management -- The paradigm is the problem -- Two types of demand -- The command and control archetype -- The systems thinking archetype -- Changing management thinking -- Purpose, measures, method -- Best practice.
Access restricted to subscribers.
Mode of access: World Wide Web.