Codrington, Graeme,
Understanding the generation gap [electronic resource] / Graeme Codrington. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (58 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Why younger and older people see the world so differently -- How the era in which we are born shapes our worldview and expectations of the workplace -- How to sell more effectively to people from different generations -- How to manage and lead older and younger people -- Improving productivity of multigenerational teams.
Access restricted to subscribers.
Mode of access: World Wide Web.
2399 Henry Stewart Talks
Call center agents.
Call centers--Management.
Conflict of generations.
Understanding the generation gap [electronic resource] / Graeme Codrington. - London : Henry Stewart Talks, 2010. - 1 online resource (1 streaming video file (58 min.) : color, sound). - Contact center management : how to succeed in today's dynamic environment, 2056-4570 . - Henry Stewart talks. Business & management collection. Contact center management. .
Animated audio-visual presentation with synchronized narration. Title from title frames.
Contents: Why younger and older people see the world so differently -- How the era in which we are born shapes our worldview and expectations of the workplace -- How to sell more effectively to people from different generations -- How to manage and lead older and younger people -- Improving productivity of multigenerational teams.
Access restricted to subscribers.
Mode of access: World Wide Web.
2399 Henry Stewart Talks
Call center agents.
Call centers--Management.
Conflict of generations.