Net gain : expanding markets through virtual communities

By: Hagel, JohnContributor(s): Armstrong, ArthurMaterial type: TextTextPublisher: Boston Harvard Business School Press 1997Description: xv, 235 p. : ill. ; 24 cmISBN: 0875847595 Subject(s): Internet marketing. -- Customer relationsLOC classification: HF5415.1265 .H34 1997
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