000 -LEADER |
fixed length control field |
00370nam a2200133Ia 4500 |
001 - CONTROL NUMBER |
control field |
13309 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
150525s9999 xx 000 0 und d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0-471-20603-2 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
|
245 ## - TITLE STATEMENT |
Title |
Essentials Of Crm: A Guide To Customer Relation Management |
250 ## - EDITION STATEMENT |
Edition statement |
0 |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc. |
New York, Usa |
Name of publisher, distributor, etc. |
John Wiley And Son |
Date of publication, distribution, etc. |
2002 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer Relations - Management |