Hook, Chris,

Routines for results : a quick-reference guidebook of end-to-end solutions to solidify your small business / Chris Hook, Ryan Burge, James Bagg. - 1 online resource

chapter 1 Is This Success? How to Know if You’ve Reached Your Ceiling -- chapter 2 What Are We Doing? How to Build Your Organizational Profile -- chapter 3 What Am I Doing? A Thoughtful Look at Leadership -- chapter 4 How Do I Know What I Am Supposed to Do? -- chapter 5 What Do My Customers Really Want? -- chapter 6 What About My Employees? -- chapter 7 How Do I Turn This Business into a Well-Oiled Machine? -- chapter 8 How Do I Measure Improvement? -- chapter 9 How Do I Keep Improving?.

9781315120010 9781498721080

10.4324/9781315120010 doi


Benchmarking (Management)
Performance.
Small business--Management.
Total quality management.

HD62.15 / .H66 2018

658.4013 / H781
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