Virtual reference service : from competencies to assessment /
R. David Lankes ... [et al.] ; edited by Philip Nast.
- New York : Neal-Schuman Publishers, c2008 .
- xv, 206 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9781856046381
2007024104
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Effect of technological innovations on.
Electronic reference services (Libraries)--United States--Case studies.
Z711.45 / .V576 2008
Includes bibliographical references and index.
9781856046381
2007024104
Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Effect of technological innovations on.
Electronic reference services (Libraries)--United States--Case studies.
Z711.45 / .V576 2008