The Customer - Centered Enterprise: How Ibm And Other World- Class Companies Achieve Extraordinary Results By Putting Customers First
- 0
- New York Mcgraw-Hill 2000
- ,;ill.
0-07-0135210-4
HF 5415.5.T46 2000
0-07-0135210-4
HF 5415.5.T46 2000