000			01577ngm a2200337 a 4500
001			HST2293_1_2
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			100412s2010 enk|||||||||||s|||v|eng d
028	5	0	_a2293 _bHenry Stewart Talks
035			_a(UkLoHST)1655
040			_aUkLoHST _beng _cUkLoHST
100	1		_aCampbell, Catriona, _u(Founder, Foviance, UK) _4spk
245	1	0	_aCustomer experience and web design _h[electronic resource] / _cCatriona Campbell.
260			_aLondon : _bHenry Stewart Talks, _c2010.
300			_a1 online resource (1 streaming video file (41 min.) : _bcolor, sound).
490	1		_aDigital marketing best practice : fundamentals of strategy and practice, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Opinion of companies vs. customers on customer experience -- Managing the customer experience online -- Experiences spread quickly -- Customer experience ripple effect -- Customer experience measurement -- Qualitative and quantitative research -- Measuring data collected.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aConsumer satisfaction.
650		0	_aInternet marketing.
650		0	_aWeb sites _xDesign.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pDigital marketing best practice.
856	4	0	_uhttps://hstalks.com/bm/1655/
856	4	2	_uhttps://hstalks.com/bm/p/456/ _3Series
999			_c80206 _d80206