000			01562ngm a2200361 a 4500
001			HST2017_1_2
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			080121s2009 enk|||||||||||s|||v|eng d
028	5	0	_a2017 _bHenry Stewart Talks
035			_a(UkLoHST)1192
035			_a(UkLU-K)000947185
040			_aUkLU-K _beng _cUkLU-K
100	1		_aSpector, Robert, _d1947- _4spk
245	1	4	_aThe Nordstrom way to customer service excellence _h[electronic resource] / _cRobert Spector.
260			_aLondon : _bHenry Stewart Talks, _c2009.
300			_a1 online resource (1 streaming video file (36 min.) : _bcolor, sound).
490	1		_aRetail marketing : the marketing issues facing a fast-changing sector, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: An examination of how the Nordstrom department store established and maintains its superior customer service -- A history of this century-old business -- A review of specific management principles.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
610	2	0	_aNordstrom (Firm) _xManagement.
650		0	_aDepartment stores _zUnited States _xManagement.
650		0	_aMarketing.
650		0	_aRetail trade.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pRetail marketing.
856	4	0	_uhttps://hstalks.com/bm/1192/
856	4	2	_uhttps://hstalks.com/bm/p/310/ _3Series
999			_c80094 _d80094