000			01860ngm a2200373 a 4500
001			HST1786_1_2
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			080121s2008 enk|||||||||||s|||v|eng d
028	5	0	_a1786 _bHenry Stewart Talks
035			_a(UkLoHST)723
035			_a(UkLU-K)000868787
040			_aUkLU-K _beng _cUkLU-K
100	1		_aMacleod, Sandra, _u(Chief Executive, Echo Research, UK) _4spk
245	1	0	_aCorporate reputation and responsibility tracking, and disaster recovery _h[electronic resource] / _cSandra Macleod, Nigel Middlemiss.
260			_aLondon : _bHenry Stewart Talks, _c2008.
300			_a1 online resource (1 streaming video file (40 min.) : _bcolor, sound).
490	1		_aImproving the customer experience : satisfaction, perceived value and loyalty, _x2056-4570
500			_aAnimated audio-visual presentations with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: The importance of reputation -- Frameworks and tools for reputation tracking -- Evaluating reputation in the media, in CGM (Citizen-Generated Media) and among stakeholders -- Tracking and reporting on corporate responsibility -- Disaster recovery -- Creating an integrated and holistic perspective -- The way forward.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aConsumer behavior.
650		0	_aConsumer satisfaction.
650		0	_aConsumers' preferences.
650		0	_aCustomer loyalty.
700	1		_aMiddlemiss, N. M. G. _q(Nigel M. G.), _u(Knowledge Director, Echo Research, UK) _4spk
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pImproving the customer experience.
856	4	0	_uhttps://hstalks.com/bm/723/
856	4	2	_uhttps://hstalks.com/bm/p/259/ _3Series
999			_c79994 _d79994