000			01569ngm a2200349 a 4500
001			HST2089_1_2
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			080121s2009 enk|||||||||||s|||v|eng d
028	5	0	_a2089 _bHenry Stewart Talks
035			_a(UkLoHST)1088
035			_a(UkLU-K)001155925
040			_aUkLU-K _beng _cUkLU-K
100	1		_aDrake-Knight, Nick. _4spk
245	1	0	_aGrowing great contact center communicators _h[electronic resource] / _cNick Drake-Knight.
260			_aLondon : _bHenry Stewart Talks, _c2009.
300			_a1 online resource (1 streaming video file (47 min.) : _bcolor, sound).
490	1		_aContact center management : how to succeed in today's dynamic environment, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: The model of excellence -- Explicit standards -- Contact center coaching -- Personal drivers -- Continue and begin -- Observation or judgment? -- Structure of well-done-ness -- Language that hinders -- Language that helps -- Can't to can.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aCall center agents.
650		0	_aCall centers _xManagement.
650		0	_aCustomer services _xManagement.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pContact center management.
856	4	0	_uhttps://hstalks.com/bm/1088/
856	4	2	_uhttps://hstalks.com/bm/p/266/ _3Series
999			_c79931 _d79931