000			01640ngm a2200349 a 4500
001			HST3109_1_2
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			120416s2012 enk|||||||||||s|||v|eng d
028	5	0	_a3109 _bHenry Stewart Talks
035			_a(UkLoHST)2292
040			_aUkLoHST _beng _cUkLoHST
100	1		_aMcKnight, Sue. _4spk
245	1	0	_aCustomer value discovery _h[electronic resource] / _cSue McKnight.
260			_aLondon : _bHenry Stewart Talks, _c2012.
300			_a1 online resource (1 streaming video file (38 min.) : _bcolor, sound).
490	1		_aLibraries in a digital age : fundamentals and latest thinking, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Customer value discovery -- Enzyme International -- Library services -- Customer satisfaction -- Library performance measurement -- Evidence based library & information practice -- University library services -- Academic library services -- Perceptions of library performance -- Interactive value modeling -- Customer service excellence.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aCustomer relations _xManagement.
650		0	_aEvidence-based library science.
650		0	_aLibraries _xEvaluation.
650		0	_aLibrary users.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pLibraries in a digital age.
856	4	0	_uhttps://hstalks.com/bm/2292/
856	4	2	_uhttps://hstalks.com/bm/p/676/ _3Series
999			_c79702 _d79702