000			01652ngm a2200361 a 4500
001			HST3824
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			150126s2014 enk|||||||||||s|||v|eng d
028	5	0	_a3824 _bHenry Stewart Talks
035			_a(UkLoHST)2945
040			_aUkLoHST _beng _cUkLoHST
100	1		_aIucolano, Donna M., _u(Spinach Candy, LLC) _4spk
245	1	0	_aOnline customer experience in e-retailing _h[electronic resource] / _cDonna M. Iucolano.
260			_aLondon : _bHenry Stewart Talks, _c2014.
300			_a1 online resource (1 streaming video file (19 min.) : _bcolor, sound).
490	1		_aPlanning and implementing a retail strategy, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Online customer experience defined -- Current size and projected growth of digital commerce -- Changing customer expectations -- 8 factors contributing to great online customer experience -- 10 implications for retailers (reasons for striving to deliver a great customer experience).
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aConsumer satisfaction.
650		0	_aConsumers' preferences.
650		0	_aConsumers _xAttitudes.
650		0	_aElectronic commerce.
650		0	_aInternet marketing.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pPlanning and implementing a retail strategy.
856	4	0	_uhttps://hstalks.com/bm/2945/
856	4	2	_uhttps://hstalks.com/bm/p/786/ _3Series
999			_c79494 _d79494