000			01568ngm a2200397 a 4500
001			HST3944
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			150909s2015 enk|||||||||||s|||v|eng d
028	5	0	_a3944 _bHenry Stewart Talks
035			_a(UkLoHST)3114
040			_aUkLoHST _beng _cUkLoHST
100	1		_aLishman, Heather, _u(Lishman Associates) _4spk
245	1	0	_aQuality assessments versus customer generated review _h[electronic resource] / _cHeather Lishman.
260			_aLondon : _bHenry Stewart Talks, _c2015.
300			_a1 online resource (1 streaming video file (31 min.) : _bcolor, sound).
490	1		_aTourism marketing, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: State/industry quality assessments -- Business assessments and awards -- Other quality assessments as part of entry criteria -- Customer generated reviews.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aAwards.
650		0	_aConsumer satisfaction.
650		0	_aCustomer relations.
650		0	_aOnline social networks.
650		0	_aQuality assurance.
650		0	_aQuality control.
650		0	_aTourism _xMarketing.
650		0	_aTourism _xStandards.
830		0	_aHenry Stewart talks. _pBusiness & management collection. _pTourism marketing.
856	4	0	_uhttps://hstalks.com/bm/3114/
856	4	2	_uhttps://hstalks.com/bm/p/981/ _3Series
999			_c79453 _d79453