000			01574ngm a2200385 a 4500
001			HST4319
003			UkLoHST
006			m c
007			cr|cna|||a||||
007			vz|czazum
008			161214s2016 enk|||||||||||s|||v|eng d
028	5	0	_a4319 _bHenry Stewart Talks
035			_a(UkLoHST)3390
040			_aUkLoHST _beng _cUkLoHST
100	1		_aGinovsky, John, _u(Banking Exchange Magazine, USA) _4spk
245	1	0	_aSimulchanneling in banking _h[electronic resource] / _cJohn Ginovsky.
260			_aLondon : _bHenry Stewart Talks, _c2016.
300			_a1 online resource (1 streaming video file (15 min.) : _bcolor, sound).
490	1		_aThe business & management collection, _x2056-4570
500			_aAnimated audio-visual presentation with synchronized narration.
500			_aTitle from title frames.
505	0		_aContents: Customer expectations -- Traditional channels -- Multichannel -- Simulchannel -- Mobile banking -- Customer service combined with digital technology.
506			_aAccess restricted to subscribers.
538			_aMode of access: World Wide Web.
650		0	_aBanks and banking _xCustomer services.
650		0	_aBanks and banking _xInformation technology.
650		0	_aBanks and banking _xTechnological innovations.
650		0	_aBanks and banking, Mobile.
650		0	_aConsumer behavior.
650		0	_aConsumers' preferences.
650		0	_aCustomer relations.
650		0	_aInternet banking.
830		0	_aHenry Stewart talks. _pBusiness & management collection.
856	4	0	_uhttps://hstalks.com/bm/3390/
999			_c79354 _d79354