000 00464nam a22001817a 4500
008 171204b xxu||||| |||| 00| 0 eng d
020 _a9780273756064
040 _CTUM
050 _aHF 5415.13.S16 2011
100 _aLovelock,Christopher
245 _aServices Marketing
_bpeople.technology.strategy
250 _a7
260 _aLondon
_bPearson
_c2011
300 _a648p
_bill.
_c27cm.
500 _aincludes index
650 _2Services
942 _2lcc
_cBK
999 _c68157
_d68157