| 000 | 00794cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 15910417 | ||
| 005 | 20210727143637.0 | ||
| 008 | 090917s2010 nyua 001 0 eng | ||
| 010 | _a 2009038435 | ||
| 020 | _a9780071590457 (alk. paper) | ||
| 020 | _a0071590455 (alk. paper) | ||
| 035 | _a(OCoLC)ocn181603456 | ||
| 040 | _CTUM | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.G743 2010 |
| 100 | 1 | _aGreenberg, Paul. | |
| 245 | 1 | 0 |
_aCRM at the speed of light : _bsocial CRM strategies, tools, and techniques for engaging your customers / _cPaul Greenberg. |
| 250 | _a4th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2010. |
||
| 300 |
_axxvi, 662 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 650 | 0 | _aElectronic commerce. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c68084 _d68084 |
||